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Privacy Policy

Privacy Policy
At PM Cucine Lube India Private Limited/ 21st Century (hereinafter "we" or "our" or "us") we are dedicated to protecting your privacy when you visit our site or communicate with us electronically. This Privacy Policy, together with our Terms of Use, is intended to provide an explanation as to what happens to your personal data. The information about the user as collected by us is: (a) information supplied by users and (b) information automatically tracked while navigating (hereinafter "Information"). We do update this Privacy Policy from time to time, therefore, you are requested to please review this Privacy Policy regularly.

Information Collected by Us
To avail certain services on our website, users are required to provide certain information for the registration process that may include but not limited to: (a) name; (b) email address; (c) sex; (d) age and date of birth; (e) residence/ office address; (f) credit card or debit card details; (g) biometric information; (h) password; (i) telephone/ mobile number., etc., and / or your occupation, interests, and the like. The information as supplied by the users enables us to improve our site and provide you the most user-friendly experience. This information will be gathered on the booking/ purchase of products and/ or gift/ promotional certificates or coupons, or sign up for email notifications.
All required information is service dependent and we may use the above said user information to, maintain, protect, and improve our services (including advertising services) and for developing new services.

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or can be obtained under the Right to Information Act, 2005, any rules made there under or any other law for the time being in force.

We also store the first 6 and last 4 digits of user card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where user card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes.

The primary reason for gathering information is for order processing, shipping and customer service. For example, we may contact user to provide an update on order, information regarding the shipping status or to clarify questions related to the order. We also use this information to improve our products, services, website content and navigation.

We may automatically collect limited information about your computer's connection to the Internet, mobile number, including your IP address, when you visit our site, application or service. We may automatically receive and log information from your browser, including your IP address, your computer's name, your operating system, browser type and version, CPU speed, and connection speed. We may also collect log information from your device, including your location, IP address, your device's name, device's serial number or unique identification number (e.g. UDiD on your iOS device), your device operating system, browser type and version, CPU speed, and connection speed etc.

Use of Cookies
We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website to our advertisers where appropriate. Such information will not identify you personally, it is statistical data about our visitors and their use of our website. This statistical data does not identify any personal details whatsoever. Similarly, we may gather information about your general internet use by using a cookie file. This is a text file that your web browser places on your computer's hard drive and tells a website when you have returned. They help us to improve our website and the service that we provide to you.

You can set your browser to accept or reject all specific cookies. You can also set your browser to alert you each time a cookie is presented to your computer. You can delete cookies that have been stored on your computer but remember, if you prevent us from placing cookies on your computer during your visit, or you subsequently delete a cookie that has been placed, it may not be possible for you to use our website effectively.

By disabling our cookies from the browser settings, you may be restricting the cookies that we use to manage our website and this may have an impact on how the website will function. This applies to all websites once cookies are disabled via your browser settings and not only our website. If you would like to restrict or block cookies that are set by us and other websites, you can do this through your web browser settings. For information on how to restrict or block cookies on your mobile phone, you will need to refer to your handset manual.

Information from Other Sources
We may receive information about you from other sources, add it to our account information and treat it in accordance with this Privacy Policy. If you provide information to the platform provider or other partner, whom we provide services, your account information and order information may be passed on to us. We may obtain updated contact information from third parties in order to correct our records and fulfil the Services or to communicate with you.

Link to Third Party Sites
The website or application may include links to other websites or applications. Such websites or applications are governed by their respective privacy policies, which are beyond our control. Once you leave our servers, use of any information you provide is governed by the privacy policy of the operator of the application/ website, you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these sites via a link from the application's homepage, you should contact the application or website owners directly for more information.

Information Sharing
We will share the sensitive personal information to any third party without obtaining the prior consent of the User in the following limited circumstances:

a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these terms; for complying with the applicable laws and regulations.
b) We propose to share such information within our group companies/ entities and officers and employees of such group companies/ entities for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
c) Where we sell any or all of our business and/ or our assets to a third party.
d) To assist fraud protection and minimise credit risk.

Accessing & Updating Personal Information When you use our website, we make good faith efforts to provide you, as and when requested by you, with access to your personal information and shall further ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information or sensitive personal data or information to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.

Use of your information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
To provide you with information requested from us, relating to our products or services.
To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.

Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.

If you do not want us or any third party to use your data you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data. If you wish to amend your marketing preferences with us, you can do so by emailing at
. Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

When we present information to our advertisers (to help them understand our audience and confirm the value of advertising on our websites or Applications) it is usually in the form of aggregated statistics on traffic to various pages / content within our websites or Applications. We use third-party advertising companies to serve ads when you visit our websites or Applications. These companies may use information (not including your name, address, email address or telephone number or other personally identifiable information) about your visits to this and other websites or application, in order to provide advertisements about goods and services of interest to you. We do not provide any personally identifiable information to third party websites / advertisers / ad-servers without your consent.

Storing Your Personal Data Data that is provided to us is stored on our servers. Details relating to any transactions entered into on our site may be encrypted to ensure its safety. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Contacting us
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us: